Delivery & Returns Policy — LOG Electronics (Saudi Arabia)

Effective Date: [01-01-2020]

At LOG Electronics, we aim to provide fast, reliable delivery and a smooth return experience for all purchases across the Kingdom of Saudi Arabia.

🚚 Delivery Policy

1. Delivery Areas

We currently deliver to major cities across the Kingdom of Saudi Arabia.
Availability may vary depending on your exact location.

2. Delivery Time

  • Same city orders: Typically delivered within 10–15 minutes from order confirmation (subject to product availability and peak hours).

  • Other cities: Delivery timelines may vary and are usually communicated at checkout.

Delivery times are estimates and may be affected by weather, traffic, or high order volumes.

3. Order Processing

Orders are processed immediately after confirmation. Once dispatched, you will receive order updates via SMS, email, or phone (where applicable).

4. Delivery Charges

Delivery fees, if applicable, are displayed at checkout before payment confirmation.

5. Failed Delivery Attempts

If delivery cannot be completed due to incorrect address or unavailability, our team will contact you to reschedule. Additional charges may apply.

🔄 Returns & Exchanges Policy

1. Return Eligibility

You may request a return or exchange if:

  • The product is defective or damaged on arrival

  • The wrong item was delivered

  • The product is unused, in original packaging, and in resalable condition

2. Return Window

Return requests must be submitted within 7 days of receiving your order.

3. Non-Returnable Items

The following items are generally not eligible for return unless defective:

  • Opened software or game discs

  • Digital products or downloads

  • Accessories with broken seals

  • Products damaged due to misuse

4. Refund Process

Once the returned product is inspected and approved:

  • Refunds are issued to the original payment method

  • Processing time: 3–7 business days depending on your bank or payment provider

5. Exchange Process

If you prefer an exchange, we will dispatch the replacement once the original item is received and verified.

6. Return Shipping

  • If the return is due to our error or a defective product, we cover the return cost.

  • Otherwise, return shipping may be the customer’s responsibility.

📞 Need Help?

For delivery updates, returns, or support:

LOG Electronics — Customer Support
Email: sales@logelectronics.com
Phone/WhatsApp: +966 58 166 2494

Address: 2813 Al Bahriyah – Al Balad Dist., Unit Number: 320, JEDDAH 22233 – 6169